1. Introduction
Welcome to Pooolz ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
Pooolz is a collaborative importation platform that helps individuals and businesses ("users") meet Minimum Order Quantities (MOQs) for products by pooling their orders ("Pooolz").
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
A. Personal Data You Provide to Us
- Account Information: When you register for an account, we collect your first name, last name, email address, and password. We may also collect your phone number and physical address details if you choose to provide them.
- Business Information: If you register as a business, we may collect your business name and business registration number.
- Address Information: To facilitate deliveries, we collect and store shipping addresses you provide, which include your address, city, region, country, and postal code.
- Order Information: When you participate in a Poool, we collect details of the transaction, including the product, quantity, and price. We do not store your full credit card details.
- Communications: If you contact us directly for support, we may receive additional information about you such as your name, email address, the contents of the message, and any other information you may choose to provide.
B. Information We Collect Automatically
- Log and Usage Data: We automatically collect log information when you access and use our Services. This information includes your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
- Location Information: We may infer your general geographic location (e.g., country and city) based on your IP address to customize content, such as displaying prices in your local currency.
C. Information from Third Parties
- OAuth Providers (Google Sign-In): If you choose to log in to our Services using a third-party service like Google, we receive personal information from that service, such as your name, email address, and profile picture, as permitted by your privacy settings on that service.
- Payment Processors (Paystack): When you make a payment, you are redirected to our payment processor, Paystack. We receive a token or transaction reference from Paystack to confirm the payment status, but we do not receive or store your full financial details like credit card numbers.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Services.
- Create and manage your account and your participation in Pooolz.
- Process your transactions and manage your orders.
- Facilitate the shipping and delivery of your products.
- Communicate with you, including for customer service and to send you updates about your orders and Pooolz.
- Personalize your experience, such as showing prices in your local currency.
- Improve and analyze our Services.
- Prevent fraudulent activity and ensure the security of our platform.
4. Sharing Your Information
We do not sell your personal information. We may share information we have collected about you in certain situations:
- With Other Poool Participants: To foster a sense of community and transparency within a group buy, we may display your first name and the first initial of your last name to other participants within the same Poool. We will never share your contact details or full address with other participants.
- With Sellers/Admins: Sellers and administrators on our platform require access to your name, order details, and shipping address to fulfill your order and arrange for delivery.
- With Service Providers: We share information with third-party vendors and service providers that perform services for us, such as payment processing (Paystack), cloud hosting (Supabase), and logistics.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update, or delete the information we have on you.
- The right of rectification.
- The right to object to processing.
- The right of data portability.
You can exercise many of these rights directly within your account settings page. For other requests, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@pooolz.com.